Shipping & Duties
Yes, we ship internationally! *Exceptions apply.
Please note some countries have suspended their courier services due to the COVID-19 pandemic. Prior to placing your order, please confirm with your local courier service that international packages will be accepted and cleared by your Customs Department. Unfortunately, if an order has shipped to a country with suspended service, the order will be returned back to us.
*We are unable to ship orders to Russia, Belarus, Greece and India due to current restrictions.
Please note items shipped outside of the United States may be subject to import duties, taxes and/or charges, which are not included in the total cost of your order or included in the cost of shipping. These fees are not covered or reimbursed through Bottega Paz Collection.
Any additional charges for customs clearance is the responsibility of the recipient specified on the delivery address. If a customer refuses the import duties, taxes and/or charges on their package, Bottega Paz Collection is not liable for the package and it will be disposed of by the courier service. Please note refunds will not be provided for any refused shipment.
We recommend checking with your country’s customs office to determine if any additional fees apply. When customs clearance procedures are required, it can cause delays beyond the original delivery estimates.
USA standard shipping - 3 to 5 business days
International standard shipping – 5 to 10 business days
Please be mindful that you may experience unusually long shipping delays due to the COVID-19 pandemic, and standard shipping times may not apply. The standard shipping times do not include weekends, holidays and any unforeseen delays that may arise with the courier service.
We use DHL eCommerce, USPS, UPS, FedEx and Canada Post for orders shipped to the US and Canada, and DHL Express for all international orders.
Please note once an international order arrives in the destination country, DHL may pass off the delivery to the local courier service. Your DHL tracking page will include the Tracking # provided by the local courier service.
If for any reason you are not satisfied with your purchase, we are happy to offer a refund within 7 days of receiving your order. This excludes sale items and non-refundable items such as gift cards and all earrings. Original shipping costs are non-refundable if applicable.
Returned products must have their original tags attached (if applicable), have no signs of wear, and original product packaging must be intact.
For returns, please email firstname.lastname@example.org with your order number and the product(s) you would like to return. If you receive a product from us that is damaged or defective, please let us know and include a photo for reference.
Please email us at email@example.com with your order # and the piece(s) you want to return, and someone from our customer service team will be happy to provide you with return instructions.
Please note original shipping costs are non-refundable.
Please note that all shipping costs, initial, as well as, return, will be the customer’s responsibility. Return shipping labels are not provided by Bottega Paz Collection.
Your original shipping fee is not refundable. Orders outside of the US or Canada may have duties and taxes incurred. You are responsible for paying these fees and we’re unable to waive or refund them, even if the order is returned back to us.
The following items are non-refundable:
• All earrings
• Gift cards
• All sale items
Once a return has reached our facility, our team requires approximately 3-5 business days to process and inspect the return. Once it has passed inspection, your refund will be processed within 48 hours. All refunds will be applied to the original payment, excluding original shipping fees if applicable.
If you have not received a refund yet, please contact your credit card company or bank, as it may take 5-10 business days before your refund is processed. If you have done the above and still have not received your refund, please contact us at firstname.lastname@example.org
Orders are typically processed from our warehouse in one day. During a high volume of orders, processing can take approximately 2-3 business days.
Once your order is shipped, you will receive a tracking number via email so you can keep an eye on your purchase.
Pre-ordered items are estimated to ship in 4-6 weeks, but please note that this is an estimate and may be subject to change. Lead times may vary depending on the product and will always be listed on the product page at the time of purchase. We will do our absolute best to get your piece(s) to you as soon as possible.
Orders placed with a mix of in stock and pre-ordered items will be put on hold until your entire order is ready for fulfillment.
If for any reason we are unable to fulfil your pre-ordered items beyond the quoted timeframe, you will be refunded the full amount for the piece(s).
Orders with in-stock items:
Customers will have until 11:59pm EST on the day of their purchase to request an edit to an order placed with in-stock items (i.e. removing/adding items, updating shipping address). We will do our best to accommodate this request, however we cannot provide any guarantees as our teams work diligently to ensure your orders get shipped out as quickly as possible.
Orders with delayed shipping items:
You have up until 48 hours from the time of purchase to edit any order that includes a product that has a delayed shipping date. Please note that shipping dates may vary and will always be listed on the product page at the time of purchase.
Please note we are unable to combine orders to ship together at this time.
To edit your order please contact us at email@example.com
Orders with delayed shipping items:
You have up until 48 hours from the time of purchase to cancel any order that includes a product that has a delayed shipping date. Please note that shipping dates may vary and will always be listed on the product page at the time of purchase.
Any cancelation request received after 11:59pm EST on the day of purchase (for in-stock items) or after 48 hours from time of purchase (for items with delayed shipping) will unfortunately not be honoured and customers will be required to follow our standard Refund Policy procedure.
Every piece of jewelry is created using the finest materials for everyday wear that requires gentle care.
10k 14k & 18k solid gold:
All solid gold jewelry will not tarnish and can even be worn in the shower or at the gym! Keep your jewelry clean by using a non-abrasive jewelry cleaner with a soft cloth. When not wearing, store your jewelry in a safe, dry place or pouch.
We offer products made of 18k gold vermeil on a 925 sterling silver base. Please make sure to remove all gold vermeil jewelry prior to showering, working out or applying locations. To clean, gently buff the piece using a dry soft cloth. When not wearing, store all vermeil jewelry in a safe, dry place.
Measure Your Finger
Tear up a strip of paper.
Wrap the paper snug around your intended finger. The tighter the better!
Mark the spot where the paper overlaps.
Measure the distance with a ruler (in mm), and use the chart below to determine your ring size.
Click here to print our Ring Size Guide.
Measure An Existing Ring
Select a ring that properly fits the intended finger.
Place the ring over the circles below, matching the inside edge of the ring to the circle nearest in size. The measurement refers to the inside diameter of the ring.
If the ring falls between two sizes, order the larger size.
After receiving your order, if you experience a problem with a product please reach out to us and we will try to resolve the issue. All repair issues will be reviewed on a case by case basis.
Please email us at firstname.lastname@example.org with your order #, the piece(s) that needs repair and a photo of the issue, and our customer service team will be happy to assist you.
We currently do not have a warranty for our products in place, but we do hope to offer a warranty program in the future.